Rinsenatural ("we", "us", "our") operates the website rinsenatural.world and the Simple Recovery Routine Platform from Lower Hutt, New Zealand. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Privacy Act 2020 (New Zealand), the Information Privacy Principles (IPPs), and — where applicable — the General Data Protection Regulation (GDPR) for visitors from the European Economic Area.
1. Agency / Organisation
The organisation responsible for your personal information is:
Rinsenatural
YMCA Building Ground Floor, 67 Pilmuir Street
Boulcott, Lower Hutt 5010, Aotearoa New Zealand
Email: info@rinsenatural.world
Phone: +64 800 328 333
2. Information We Collect
2.1 Information you provide
- Contact details (name, email address) when you submit enquiries or create an account
- Routine planner data, journal entries, and preference settings
- Payment information processed through secure third-party payment providers (we do not store full card details)
- Communications you send to us via email or contact forms
2.2 Information collected automatically
- Device type, browser version, and operating system
- IP address (anonymised where practicable)
- Pages visited, session duration, and referral source
- Cookie data as described in our Cookies Policy
3. Purpose of Collection
Under IPP 1 and IPP 10 of the Privacy Act 2020, we collect personal information only for lawful purposes connected with our functions. These include:
- Providing and maintaining the daily routine platform
- Responding to enquiries and customer support requests
- Processing subscriptions and payments
- Improving our services through anonymised analytics (with your consent where required)
- Complying with legal obligations under New Zealand law
- Sending service-related communications about your account
4. Storage and Retention
- Account data: retained for the duration of your account plus 12 months after deletion
- Contact form submissions: retained for 24 months unless earlier deletion is requested
- Analytics data: retained for 26 months in anonymised form
- Payment and tax records: retained for 7 years as required by the Inland Revenue Department
- Cookie preferences: stored locally on your device until cleared
Personal information is stored primarily on servers located in New Zealand or Australia. Where data is transferred overseas, we ensure comparable safeguards are in place (IPP 12).
5. Security (IPP 5)
We take reasonable steps to protect personal information from loss, unauthorised access, or misuse:
- TLS/SSL encryption for data in transit
- Encrypted storage for sensitive account information
- Access controls limiting data access to authorised personnel
- Regular security assessments and vulnerability monitoring
- Notifiable privacy breach procedures as required by the Privacy Act 2020
6. Disclosure (IPP 11)
We do not sell your personal information. We may disclose information to:
- Hosting and infrastructure providers (under confidentiality agreements)
- Payment processors for subscription management
- Analytics providers (only with your consent)
- Law enforcement or regulatory bodies when required by New Zealand law
7. Your Rights Under the Privacy Act 2020
You have the right to:
- Access personal information we hold about you (IPP 6)
- Request correction of inaccurate information (IPP 7)
- Withdraw consent for optional processing such as marketing cookies
- Complain to the Office of the Privacy Commissioner if you believe we have interfered with your privacy
To exercise access or correction rights, contact us at info@rinsenatural.world. We will respond within 20 working days as required by the Privacy Act.
Office of the Privacy Commissioner
Website: www.privacy.org.nz
Phone: 0800 803 909
8. GDPR (European Visitors)
If you are in the European Economic Area, you also have rights under GDPR including erasure, restriction, portability, and objection. Contact us to exercise these rights. You may lodge a complaint with your local supervisory authority.
9. Children's Privacy
Our platform is not directed at individuals under 16 years of age. We do not knowingly collect information from children. If you believe we have collected information from a minor, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via the website or email. The current version is always available at rinsenatural.world/privacy-policy.html.